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Certified Professional in Healthcare Quality Examination (CPHQ) - NAHQ Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
685 Total Questions
1
Question
An organization with a focus on population health may use data to
Options
A determine the voice of the customer.
B determine high-cost procedures.
C identify high-risk low-volume processes.
D identify high-risk patients.
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2
Question
A quality professional noted that the medication error rate in a specialty clinic has been steadily increasing over the past 4 months and was now above the acceptable threshold. The clinic used a bar coding system that required the medication to be scanned prior to administration. When this occurred, pop-up screens on the computer asked the clinician a series of questions intended to ensure the correct medication and dose was being given to the correct patient. The equipment and medications used were the same, and the bar coding system had been in place for 14 months. Which of the following is most likely to be the root cause of the increased medication errors?
Options
A Mislabeling of the medication by the drug manufacturer
B Shared computers used by nurses and physicians in clinic
C Visual alarm fatigue experienced by nurses administering medications
D Overdue preventive maintenance for bar code scanners
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3
Question
The data below shows 30-day readmission rates for heart failure patients by the primary language
spoken and by gender with 95% confidence intervals in parentheses. Which group should be the
priority target for reducing disparities in readmission rates?

Exhibit
Options
A Arabic-speaking females
B All Arabic speakers
C Russian-speaking females
D All Russian speakers
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4
Question
A healthcare quality professional identifies a statistically significant difference in uncontrolled hypertension between its African American and Caucasian populations. What is the next best step?
Options
A Host a community health fair that provides free blood pressure monitors.
B Invite patients with uncontrolled blood pressure to attend a focus group to discuss barriers.
C Partner with local community leaders to develop a community garden to improve nutrition.
D Evaluate data for an additional quarter to determine if the disparity persists.
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5
Question
To determine the success of a transfusion quality improvement project, a healthcare quality professional should:
Options
A Present the results to the staff.
B Monitor patient outcomes.
C Provide the report to the state department of health.
D Share results with the governing board.
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