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Selling HP Personal Systems Services 2018 (HP2-H65) - HP Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
35 Total Questions
1
Question
Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:

• Meeting environmental policies when disposing of the aging PCs

• Protecting the new PCs from theft and keeping sensitive data secure

Which solution would you offer to your customer?
Options
A Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
B Installation services + Labeling and Tagging + Data and Device Security
C Deinstallation + Image load + Installation services
D Next Business Day onsite + Labeling and Tagging
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2
Question
Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?
Options
A HP Cirrus
B HP Cross Sell Solution
C HP Support Center
D HP Sales Central
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3
Question
What does the HP Partner First Portal allow partners to do? (Select two.)
Select 2
Options
A access information about HP hardware & services
B register and track services
C check warranty coverage
D create a quote
E access business selling tools, training, and other resources such as HP Sales Central
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4
Question
Which statement is true about customer challenges relating to productivity?
Options
A People who work remotely are half as productive as people who work in an office.
B Business leaders define productivity as their IT department's number one priority.
C 90% of business leaders define distractions as IT's #1 challenge.
D IT spends most of its time reacting to data breaches.
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5
Question
HP Next Business Day Onsite services benefit customers in which ways? (Select two.)
Select 2
Options
A They automatically come with the Image and Application service.
B They can be enhanced by adding remote support for minimal additional cost.
C They help minimize the impact of downtime on the business.
D They enable IT resources to focus more on the value-added business tasks.
E They cover repairs due to spills, drops, or electrical surges.
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