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Selling HP Personal Systems Services 2018 (HP2-H65) - HP Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
35 Total Questions
1
Question
Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)
Select 3
Options
A Replacement of HP products costs less if customers only use HP devices.
B HP Services removes the burden on your IT team so they can focus on the core business tasks.
C HP products are less likely to need repairs if HP professionals are monitoring them.
D HP Services allows you to avoid unexpected costs after the base warranty expires.
E HP Services makes it so you do not have to worry about access to spare parts.
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2
Question
Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?
Options
A HP Services can be purchased at extremely discounted prices.
B HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
C HP Services can immediately and seamlessly replace your help desk.
D HP Services give you predictability and greater control of the Total Cost of Ownership.
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3
Question
A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.

Which renewal option should you recommend?
Options
A protect new hardware with different HP Services
B propose Accidental Damage Protection
C extend with Post-Warranty Care Pack
D extend with a standard or custom service contract
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4
Question
Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?
Options
A HP Cirrus
B HP Cross Sell Solution
C HP Support Center
D HP Sales Central
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5
Question
Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?
Options
A HP Support Center
B HP Cirrus
C HP Cross Sell Solution
D HP Sales Central
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