ITIL v5 Foundation (ITIL v5 Foundation) - PCERT Exam Questions
Last updated on June 20, 2026
Which set correctly lists the components of the ITIL Value System (VS)?
Value streams, projects, releases, incidents, changes
Guiding principles, governance, discover, deliver
Products, services, customers, suppliers, partners
Guiding principles, governance, value chain, management practices, continual improvement
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Which aspect of an Official ITIL Practice Guide describes the roles, competencies, and responsibilities needed for a specific practice?
Capability assessment and development
General information
Organizations and people
Partners and suppliers
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What does the ITIL Guiding Principle 'think and work holistically' emphasize?
Considering all components of the service value system when making decisions
Assigning responsibility for improvements to a single team
Ensuring all activities result in value creation for the stakeholders
Automating repetitive and manual tasks
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