ITIL v5 Foundation (ITIL v5 Foundation) - PCERT Exam Questions
Last updated on June 20, 2026
Which of the following is TRUE regarding services and desired outcomes?
Services guarantee that all intended outcomes will be achieved
Services completely eliminate risks associated with achieving outcomes
Services always result in positive effects without exceptions
Services may have unintended and surprising outcomes, both positive and negative
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Which dimension of product and service management addresses data and technologies used in digital product and services?
Partners and suppliers
Value streams and processes
Organizations and people
Information and technology
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Which of the following describes a management practice?
A series of steps that an organization uses to create and deliver products
A set of organizational resources and capabilities designed to perform work or accomplish an objective
A visual representation of how an organization co-creates value with stakeholders
A set of interconnected activities that an organization performs to create and deliver products
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A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?
What is the vision?
Where are we now?
Take Action
Where do we want to be?
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Finish Practice?
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