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Certified Manager of Quality/Organizational Excellence (CMQ-OE) - ASQ Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
348 Total Questions
1
Question
A company that distributes merchandise to major retail stores is conducting a customer satisfaction survey. The major problem with limiting those interviews to individuals in the company's sales contact list 1s that the list may Not include potential new customer
Options
A include only purchasing agents and buyers
B contain out-of-date information
C include customers that have stopped purchasing from the company
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2
Question
A company's mission statement is defined as the
Options
A company's beliefs and what it stands for
B ultimate ambitions of the company
C way in which the company will achieve its vision
D purpose for the company's existence
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3
Question
Rank in order, from first to last, the following five basic logical tools of the TOC thinking process.

1. Pre-requisite tree

2. Future reality tree

3. Current reality tree

4. Conflict resolution diagram

5. Transition tree
Options
A 5, 4. 3. 2, 1
B 1, 2, 3, 4, 5
C 3, 4, 2, 1, 5
D 2, 1, 4, 5, 3
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4
Question
In quality function deployment, the voice of the customer refers to
Options
A what the customer needs are
B when the customer needs things
C where to listen to the customer needs
D how to meet the customer needs
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5
Question
Exhibit

Refer to the exhibit. Which of the following conclusions can be drawn from this table?
Options
A Most customers have little interest in the response time for warranty claims
B Half of the customers believe the product costs too much.
C Nearly 40% of the customer calls were handled in a discourteous manner.
D Product reliability is implement to the majority of customers.
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