EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 (ITSM20FB) - Exin Actual Exam Questions
Last updated on April 25, 2026
Why is it important that the Service Desk attempts to link an Incident to a Known Error?
because this is part of the IT Service Management model
because this means the incident can be resolved more quickly
because this allows incidents to be better tracked
because otherwise Problem Management cannot work
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What is the best definition of "Quality system"?
ability to maintain availability of the IT infrastructure, services and supporting organization to ensure these requirements are met consistently
mandatory Quality management practices followed by everyone in the service provider organizations
organizational structure related to responsibilities, procedures and resources for implementing quality management
set of the measures and procedures used to ensure that the services provided continue to fulfill the expectations of the customer and the relevant agreements
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In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?
Capacity Management
Service Level Management
Configuration Management
Availability Management
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Staff should be trained in relevant aspects of Service Management. What information with respect to training should be maintained?
A chronological training record for each individual
A record of all future training courses for each employee
An overview of all personal details per employee
An overview of all possible training modules that match with competences
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What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?
Capacity management
Incident management
Information security management
Release management
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