Exin IT Service Management Foundation based on ISO/IEC 20000 Exam (ITSM20F.EN_) - Exin Actual Exam Questions
Last updated on April 25, 2026
How should the requirements for Service continuity and availability be identified?
These should be identified based upon historical data for major incidents and their business impact on the organization.
These should be identified on the basis of customer satisfaction investigations, so that the real user needs can be considered.
These should be identified based upon the business priorities, Service level agreements (SLAs) and assessed risks.
These should be made up from service requirements and SLAs if available.
to join the discussion
No discussions yet. Be the first to ask!
Delete Comment
Are you sure? This action cannot be undone.
Which of the documents below should be available as evidence of Service management planning and operations?
an Ishikawa (Fishbone) diagram
policies and plans for service compliance
risk and impact checklists
work instructions for storage monitoring
to join the discussion
No discussions yet. Be the first to ask!
Delete Comment
Are you sure? This action cannot be undone.
While planning for service improvements, what is an important best practice to consider?
Service improvement targets should be measurable, linked to business objectives and documented in a plan.
The progress of service improvement should be discussed at least weekly in the steering committee.
The progress should be monitored closely by an independent project manager to maintain objectivity.
The service improvement targets should not change until the target is reached, or else no consistency is maintained
to join the discussion
No discussions yet. Be the first to ask!
Delete Comment
Are you sure? This action cannot be undone.
What is used for the assessment of maturity of organizations?
CMMI®
CobIT™
ITIL®
MOF
to join the discussion
No discussions yet. Be the first to ask!
Delete Comment
Are you sure? This action cannot be undone.
Which process is responsible for supplying first-line support and assistance in daily use of iT services?
Availability management
Incident management
Service level management
Service reporting
to join the discussion
No discussions yet. Be the first to ask!
Delete Comment
Are you sure? This action cannot be undone.
Finish Practice?
Are you sure you want to finish? This will end your practice session.