Cloud Services Expert Exam for Cloud Architects exam (E20-920) - EMC Actual Exam Questions

An IT organization has hired you as a cloud architect to assist them in planning for cloud services. Your first goal is to help the IT organization categorize existing services against service characteristics. You have provided a table that shows common service characteristics and their attributes for considerations, benefits, and trade-offs. The following attributes from the table have been identified: -Consideration standardized service contracts and metadata definitions -Benefit: development and implementation cost reduction -Tradeoff: very finite capability What characteristics correspond to the identified attributes?

A cloud architect is helping a company with a new service design process. The architect notices that the company has a siloed, domain-centric IT organizational structure and is concerned about customer satisfaction. What impact would this type of structure have on customer satisfaction?

An IT organization adopted the ITaaS model to offer services to their business units. They want to assess their readiness for creating and operating cloud services. What would be an appropriate assessment for them to perform related to governance?

You have been hired by a large, global manufacturing company to help them plan for cloud services. During discussions with the local employees, you document which applications are most important to the business. You also gather and document key performance metrics. You find: -Some applications are rarely used -Mission critical applications require 99.99% uptime to meet the SLAs -Corporate email is proprietary and confidential information -Certain applications must comply with country specific regulations What should you use to determine proper application placement?

An organization is using a public cloud provider for IaaS instances. The organization has developed and deployed a web application within these instances. The organization wishes to formalize an SLA that specifies that the public cloud provider will : Respond to infrastructure outages within 4 hours Offer multiple availability zones Ensure application up-time of 99.9% Provide monthly billing reports Why would the public cloud provider disagree with these terms?