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IASSC Lean Six Sigma – Black Belt (20) - PCERT Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
248 Total Questions
1
Question
You are a marketing analyst at Contoso, Ltd. The sales manager wants to post a Microsoft Dynamics 365 Customer Voice feedback survey on the company website. The sales manager wants the entire survey to display statically in a page on the site.

What should you do?
Options
A Add the inline embed code for the survey to the web page.
B Add the HTML source code for the survey to the web page.
C Add the pop-up window embed code for the survey to the web page.
D Add The button embed code for the survey to the web page.
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2
Question
You are a marketing analyst at Contoso, Ltd. The sales manager surveyed the current customers
regarding their satisfaction level with their last support call. Over 6,000 responses were received.
The sales manager wants to review individual responses to each question on a survey. After selecting the survey name in the Report* section of Microsoft Dynamics 365 Customer Voice,

what are two ways to obtain survey responses? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.
Select 2
Options
A Double-click a respondent's name to see their individual responses.
B Select Respondents, and then select the survey name to display all responses.
C Select Export All in the report, and all responses are downloaded in a csv file.
D Navigate lo display a graphical representation of all responses.
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3
Question
You are a Dynamics 365 functional consultant for Contoso Ltd. Because of recent policy changes, the marketing team needs to update the privacy policy banner text and URL.

What should you configure to implement these updates?
Options
A the Application Management settings
B the Landing Page settings
C the Default Marketing settings
D the Marketing Data configuration
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4
Question
Exhibit

DRAG DROP Using the information in the Case Study, indicate which of the Leads below have enough points to be flagged as Sales Ready. To answer, drag the Assessment to the appropriate Lead. Each Assessment may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.
Reveal Only
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5
Question
Your marketing department created a recurring outbound customer journey so the contacts are reprocessed at regular intervals during the active period. The marketing manager indicates that the customer journey with a future end date has been in a Stopped state. The marketing manager wants to enable the contacts to continue being reprocessed in the journey.

What should you do?
Options
A Select Check for Errors and then select Go Live
B Manually update the state to Live
C Update the recurring interval.
D Increase the Iterations count value.
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