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ITIL 4 Foundation Exam – ITILFND V4 Exam (ITIL-4-FOUNDATION) - ITIL Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
124 Total Questions
1
Question
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?
Options
A Service Request management
B Incident management
C Service request management
D Change enablement
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2
Question
Which is a key element of the 'think and work holistically' guiding principle?
Options
A Understanding the methods applicable to complex systems
B Assessing which procedures can be re-used when improving a service
C Using technology for standard tasks to give people time for complex activities
D Eliminating metrics which do not contribute to achieving an objective
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3
Question
Which step of the 'continual improvement model' defines measurable targets?
Options
A Where are we now?
B how we get there?
C Where do we want to be?
D What is the vision?
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4
Question
Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?

1. It is important to assess which method of communication is appropriate 'or each type of
stakeholder.

2. Complex systems should be designed with an understanding of how the components' parts are
related.

3. Organizations should consider whether technology could improve the eficiency o' manual
processes. 4 It is important to understand the organization's objectives when assessing the impact of potential improvements.
Options
A 1 and 2
B 2 and 3
C 1 and 4
D 3 and 4
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5
Question
Which of the following practices suggests that organizations should develop competencies in methodologies and techniques, like SWOT (strength, weakness, opportunity and threat) analysis and balanced scorecard review in order to meet their needs?
Options
A Continual improvement
B incident management
C Change enablement
D Service request management
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