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ITIL 4 Foundation Exam – ITILFND V4 Exam (ITIL-4-FOUNDATION) - ITIL Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
124 Total Questions
1
Question
Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?

1. It is important to assess which method of communication is appropriate 'or each type of
stakeholder.

2. Complex systems should be designed with an understanding of how the components' parts are
related.

3. Organizations should consider whether technology could improve the eficiency o' manual
processes. 4 It is important to understand the organization's objectives when assessing the impact of potential improvements.
Options
A 1 and 2
B 2 and 3
C 1 and 4
D 3 and 4
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2
Question
Which is the BEST type of resource for investigating complex incidents?
Options
A Knowledgeable support staff
B Self-help systems
C Disaster recovery plans
D Detailed work instructions
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3
Question
Which statement about the purpose or the Monitoring and event management practice is TRUE?
Options
A Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
B Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
C Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
D Systematically observe services and service components and record and report selected changes of state identified as events
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4
Question
Which practice conducts reviews to validate that services are covering the needs of the customer?
Options
A Service level management
B Monitoring and event management
C Service desk
D Change enablement
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5
Question
Which is the definition of an IT asset?
Options
A Any financially valuable component that contributes to a service
B Any request from a user that is a normal part of service delivery
C Any change of state that has significance for the management of a service
D Any component that needs to be managed to deliver a service
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