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ITIL 4 Foundation Exam – ITILFND V4 Exam (ITIL-4-FOUNDATION) - ITIL Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
124 Total Questions
1
Question
Which is the BEST type of resource for investigating complex incidents?
Options
A Knowledgeable support staff
B Self-help systems
C Disaster recovery plans
D Detailed work instructions
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2
Question
Which practice guarantees that users have a range of access channels to choose from to report problems?
Options
A Service desk
B Service level management
C Change enablement
D Incident management
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3
Question
What is defined as "the role that uses services?
Options
A Service consumer
B Customer
C Sponsor
D User
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4
Question
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?
Options
A Service Request management
B Incident management
C Service request management
D Change enablement
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5
Question
What is the difference between the 'incident management' and 'service desk' practices?
Options
A incident management manages interruptions to service desk monitors achieved service quality
B Incident management restores service operation, service desk provides communication with users
C incident management resolves complex issues, service desk resolve simpler issues.
D incident management resolves issues, service desk investigates the underlying causes of issues
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