Logo ExamsQA
Exit
Official Bank 0/542

ITIL Foundation Exam (ITILF) - BCS Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
542 Total Questions
1
Question
What is an event?
Options
A An unplanned interruption to a service or reduction in the quality of a service
B The addition, modification, or removal of anything that could have a direct or indirect effect on services item
C Any change of state that has significance for the management of a service or other configuration
D Cause of one or more incidents
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

2
Question
Identify the missing word in the following sentence. A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services
Options
A configuration item
B problem
C risk
D change
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

3
Question
How should the workflow for a new service request be designed?
Options
A Avoid workflows for simple service requests
B Use a single workflow for all types of service request
C Leverage existing workflows whenever possible
D Use different workflows for each type of service request
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

4
Question
What can help to reduce resistance to a planned improvement when applying the guiding principle ‘collaborate and promote visibility’?
Options
A Engaging every stakeholder group in the same way, with the same communication.
B Restricting information about the improvement to essential stakeholders only.
C Increasing collaboration and visibility for the improvement.
D Involving customers after all planning has been completed.
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

5
Question
What is including in the purpose of the relationship management practice?
Options
A Setting clear business-based targets so that the delivery of a service can be properly assessed
B Handling all pre-defined, user-initiated service requests in an effective and user-friendly manner.
C Creating collaborative relationships with key suppliers to uncover and realize new value.
D Identifying, analyzing, monitoring, and the continual improvement of relationships with stakeholders.
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

Finish Practice?

Are you sure you want to finish? This will end your practice session.