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ITIL Foundation Exam (ITILF) - BCS Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
542 Total Questions
1
Question
A user wants to know how to create a report so they come into contact with the service desk.

Which practice is MOST likely to help with the solution of this issue?
Options
A Service level management
B Incident management
C Change enablement
D Service request management
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2
Question
Which practice nurtures links with stakeholders at strategic and tactical levels'?
Options
A Service level management
B Supplier management
C Relationship management
D Continual improvement
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3
Question
Which practice coordinates the classification, ownership and communication of service requests and incidents?
Options
A Relationship management
B Supplier management
C Service desk
D Problem management
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4
Question
What three elements make up the Service Portfolio?
Options
A Service pipeline, configuration management system and service catalogue
B Customer portfolio, service catalogue and retired services
C Customer portfolio, configuration management system and service catalogue
D Service pipeline, service catalogue and retired services
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5
Question
Which process works with incident management to ensure that security breaches are detected and logged?
Options
A Continual service improvement
B Change management
C Service level management
D Access management
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