Logo ExamsQA
Exit
Official Bank 0/542

ITIL Foundation Exam (ITILF) - BCS Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
542 Total Questions
1
Question
What type of change is MOST likely to be managed by the 'service request management' practice?
Options
A A standard change
B An emergency change
C A normal change
D An application change
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

2
Question
A user wants to know how to create a report so they come into contact with the service desk.

Which practice is MOST likely to help with the solution of this issue?
Options
A Service level management
B Incident management
C Change enablement
D Service request management
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

3
Question
What can help to reduce resistance to a planned improvement when applying the guiding principle ‘collaborate and promote visibility’?
Options
A Engaging every stakeholder group in the same way, with the same communication.
B Restricting information about the improvement to essential stakeholders only.
C Increasing collaboration and visibility for the improvement.
D Involving customers after all planning has been completed.
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

4
Question
Which practice conducts reviews to validate that services are covering the needs of the customer?
Options
A Service level management
B Monitoring and event management
C Service desk
D Change enablement
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

5
Question
Identify the missing word in the following sentence. A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services
Options
A configuration item
B problem
C risk
D change
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

Finish Practice?

Are you sure you want to finish? This will end your practice session.