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Apple Service Fundamentals Exam (SVC-19A) - Apple Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
70 Total Questions
1
Question
What requirements are needed for iCloud to automatically back up an iOS device each day? (Choose two.)
Select 2
Options
A The device is powered off.
B The device's screen is locked.
C The device has two-factor authentication turned on.
D The device is connected to a power source.
E The device is updated to latest iOS.
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2
Question
Wendell explains that his iPhone X is dropping calls. Which of the following is an open question that would best help you further evaluate the issue with Wendell?
Options
A Do you find that you are driving in a car when these dropped calls occur?
B How is the rest of your experience with the iPhone, aside from the dropped calls?
C Could you please tell me about the situations when your iPhone drops calls?
D Are you in an elevator or a parking garage when the iPhone drops the calls?
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3
Question
Which of the following types of data are backed up to iCloud? (Choose two.)
Select 2
Options
A Device Settings
B iCloud Music Library
C Touch ID Settings
D Apple Pay information and settings
E Messages
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4
Question
Select the best response to the following customer statement:
“My iPhone sparked when I tried to sync it.”
Options
A I want to make sure we get a complete history of this issue. May I ask some specific troubleshooting questions?
B Sounds like you have a damaged sync cable. If the cable is damaged sparking can happen.
C All electronics can make sparks, you must be experiencing static electricity.
D Are you sure you know how to sync an iPhone to a computer properly?
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5
Question
Lew is not certain that his Apple ID is working correctly in macOS. Which of the following methods would allow Lew to verify that he is using his correct Apple ID in macOS?
Options
A Click the Apple menu, select Apple ID, and ensure that Lew’s Apple ID is listed.
B Open System Preferences, click iCloud, and verify that the account is signed in.
C Go to the My Apple ID page (appleid.apple.com) and verify the account is signed in.
D Open the Apple ID pane in System Preferences.
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