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Apple Service Fundamentals Exam (SVC-19A) - Apple Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
70 Total Questions
1
Question
Which equipment is used to check if an AC power outlet is properly grounded?
Options
A A ground polarity tester
B A conductive workbench mat
C A nylon probe tool (black stick)
D A grounding cord with alligator clips
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2
Question
Wendell explains that his iPhone X is dropping calls. Which of the following is an open question that would best help you further evaluate the issue with Wendell?
Options
A Do you find that you are driving in a car when these dropped calls occur?
B How is the rest of your experience with the iPhone, aside from the dropped calls?
C Could you please tell me about the situations when your iPhone drops calls?
D Are you in an elevator or a parking garage when the iPhone drops the calls?
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3
Question
Which of the following expresses empathy rather than sympathy?
Options
A Oh, what a pity! This must make you feel disappointed.
B I feel so sorry for you. I bet you feel disappointed.
C I am sorry this happened to you. I can see why you may be disappointed
D Poor you! You must feel awful.
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4
Question
Please refer to the following information to answer the questions on the right. Rachel is starting a repair on a three-year-old MacBook Pro. After opening the device, she takes some time to visually inspect the top case assembly with battery. After gaining agreement with the customer about repair time and cost, Rachel begins the replacement of the top case assembly with battery. If during the repair the battery cells begin to actively swell, how should Rachel respond?
Options
A Carefully continue the repair while monitoring the battery.
B Pour sand over the battery immediately.
C Find a fire extinguisher and keep it nearby.
D Leave the room for fifteen minutes.
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5
Question
Please refer to the following information to answer the questions on the right. Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours. She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable. Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
Options
A Apple VMI Guide
B GSX Troubleshooting articles
C Apple Service Guide
D Apple Support articles
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