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Apple Service Fundamentals Exam (SVC-19A) - Apple Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
70 Total Questions
1
Question
Lew is not certain that his Apple ID is working correctly in macOS. Which of the following methods would allow Lew to verify that he is using his correct Apple ID in macOS?
Options
A Click the Apple menu, select Apple ID, and ensure that Lew’s Apple ID is listed.
B Open System Preferences, click iCloud, and verify that the account is signed in.
C Go to the My Apple ID page (appleid.apple.com) and verify the account is signed in.
D Open the Apple ID pane in System Preferences.
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2
Question
When evaluating an issue, which of the following is an empathetic and supportive closed question about updating software on an iOS device?
Options
A How to update your software is in the iPhone User’s guide, why didn't you read it before using this phone?
B You do know you should always update your software, correct?
C Updating your software is extremely easy, why haven’t you done so?
D I notice that your iPhone software is not up to date; would you like me to walk you through updating the software?
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3
Question
Which of the following expresses empathy rather than sympathy?
Options
A Oh, what a pity! This must make you feel disappointed.
B I feel so sorry for you. I bet you feel disappointed.
C I am sorry this happened to you. I can see why you may be disappointed
D Poor you! You must feel awful.
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4
Question
Please refer to the following information to answer the questions on the right. Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours. She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable. Based on the information Debra provided, in which problem space does this issue fit?
Options
A User Data
B Educational opportunity
C Software
D Environmental
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5
Question
Laura is performing a visual inspection of an embedded battery. What kinds of cosmetic issues should she look for? (Choose two.)
Select 2
Options
A Apple product serial number
B QR Code
C UPC Code
D Apple logo
G. Dents or dot imprints
E Scratches
F IATA complice label
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