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Certified Implementation Specialist-Human Resources Exam (CIS-HR) - Servicenow Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
136 Total Questions
1
Question
If the Applies to all services box is not checked on the COE ACL Configuration record what additional
configurations must be made to the record'?
Options
A An Applies when condition must be created for each Service
B More man one group must be added to the Groups list
C At least one HR Service must be selected for the Services list
D No additional configurations are needed
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2
Question
What is the purpose of the [sys_ui_message] table?
Options
A To store employee message responses and their translations
B To store held labels and their translations
C To store messages and their translations
D To store message notifications
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3
Question
What determines if a user can view a Knowledge article?
Options
A HR Criteria
B Can/Cannot Contribute User Criteria
C Can/Cannot Read User Criteria
D ACL Rules
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4
Question
When configuring the Onboarding Lifecycle Event, the HR Admin did not select an Audience for the 'Select a Desk' task. If a remote employee is being onboarded, how does the system handle this task?
Options
A The activity will be skipped
B The activity will be triggered and must be manually closedD, The Lifecycle Event will be canceled
C The Lifecycle Event rescind process will be triggered
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5
Question
What do Client Roles define?
Options
A Roles that come into force if user uses a browser client.
B Named roles (eg VP of Operations, SVP Sales) for a customer’s clients.
C Groups for the customer's clients.
D Access for new hires, employees, alumni, contingent, and contract workers.
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