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Certified Implementation Specialist – Service Mapping Exam (CIS-SM) - Servicenow Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
106 Total Questions
1
Question
Given the CMDB class structure shown, which types of Configuration Items (CIs) will be included in a report run against the Server [cmdb_ci_server] table?

Exhibit
Options
A CIs defined directly in the Server [cmdb_ci_server] table
B CIs defined directly in Server [cmdb_ci_server] table and all child classes
C CIs defined directly in Server [cmdb_ci_server] table and all parent classes
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2
Question
Which one of the following describes when the MID Server config.xml file is read and used?
Options
A MID Server application stop
B Config.xml file created and saved
C Config.xml file updated and saved
D MID Server application start
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3
Question
Using Pattern Designer, when configuring the first step in an Identification Section, which one of the following is considered a good practice?
Options
A Use a Parse file operation to extract necessary information from a configuration file
B Check if connectivity variables are defined
C Create a table for the process parameters
D Use a Match operation on the process executable or command variable
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4
Question
A customer has recently placed check scanners in some of their branches across Europe. The scanners send the scanned images of the checks to the bank's data center through a web service that goes through an F5 load balancer. The images then go through the bank's Apache web servers and are processed by an application server named ImageSmart. Eventually, the images are stored in a cluster of Oracle databases. The bank's tellers log into ImageSmart through a Citrix Portal and have the capability to review the checks and approve them.

Which one of the following represents most accurately how many business services and entry points are involved in this process?
Options
A Two services and one entry point
B One service and one entry point
C Two services and two entry points
D One service and two entry points
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5
Question
Which represents the skills needed that a Service Mapping administrator or implementer should have? Choose 4 answers
Select 4
Options
A Sufficient skills to build an enterprise website
B Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST
C Intermediate or above Windows and Unix administration skills
D Scripting capabilities with respect to Unix and Windows commands
E Understanding of XML, Regex, Delimited text, and JSON
F Understanding of relational database theory
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