ITIL Foundation Exam (ITIL) - BCS Actual Exam Questions
Last updated on April 11, 2026
Identify the missing words in the following sentence. The management of information security incidents usually requires [?].
Immediate escalation
Specialist teams
A separate process
Third party support
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Identify the missing word(s) in the following sentence. The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors.
events
changes
configuration items
workarounds
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Which of the following is an example of incident?
A backup server is being rebooted while services are running on the primary server
An application is not available during the business hours
A user has requested access to a shared repository
A user wants to reset the password of a server
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How does a service consumer contribute to the reduction of disk?
By paying for the service
By managing server hardware
By communicating constraints
By managing staff availability
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When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?
Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
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