Avaya Aura Call Center Elite Support Exam (7492X) - AVAYA Actual Exam Questions
Last updated on April 11, 2026
A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail. What are two reasons that could be the root cause for this failure? (Choose two.)
The trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.
The agents in Detroit are all in auxiliary work mode.
There is no Best Service Routing application for the active Vector Directory Number (VDN).
The Expected Wait Time for the skill in Detroit is being suppressed.
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A customer is using Windows Server 2008 to run their Call Center Elite Multichannel server software. Which requirement do they need to configure to install the server software?
Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5.1
Microsoft .NET Framework 3.5, Microsoft .NET Framework 4.5.1, and IIS
Windows Firewall Service, Microsoft .NET Framework 4.5.1, and IIS
IIS only
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To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)
The BSR Application ID must be set in the VDN form.
Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.
The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.
Percent Allocation in the Business Advocate feature must be enabled.
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Installing WebLM requires that steps should be performed in a particular order. Which order should you use to install and configure WebLM on your Call Center Elite Multichannel Server?
It does not matter what order you install the applications in, as long as WebLM is at the end
Install Java, set JAVA_HOME environment variable, install Tomcat, and set the PATH environment variable
Install WebLM, install Tomcat, set JAVA_HOME and PATH environment variables
Install Tomcat, install Java, install WebLM, and then configure the PATH, JAVA_HOME environment variables
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What are the three consideration requirements for the deployment of Network Call Deflection? (Choose
The second leg of the call is set up by the redirecting Communication Manager.
Network Call Deflection is only available In Europe and must be compliant with ETSI Supplementary Service Network Call Deflection.
Announcement, collect digits, converse-on, wait for hearing music, wait for the hearing announcement, ringback, or silence cannot be used for NCD.
NCD by the PSTN can occur only if the incoming call to the Avaya Aura Communication Manager is not answered.
A route-to number r 13035485103 must be used in vector step processing and Net Redir=y in the BSR Application plan.
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