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Avaya Aura Call Center Elite Implementation Exam (7392X) - AVAYA Actual Exam Questions

Last updated on April 11, 2026

97% Exam Compliance
63 Total Questions
1
Question

A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

Options
A

Use the display events command in the Communication Manager.

B

Use the lint history command in the Communication Manager.

C

Use the System Maintenance > Reports > Error Log Report in the Call Management System.

D

Use the Exceptions > Reports > Vector Exceptions in the Call Management System.

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2
Question

Which two Vector Variable types are strictly global in scope? (Choose two.)

Select 2
Options
A

ani

B

value

C

collect

D

dow

E

Stepcnt

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3
Question

A customer wants to configure their call center for emergencies. Which action would you advise the call center supervisor to use to configure an alternate call path In case of a disaster?

Options
A

Set a feature access coda that detects a power outage and reroutes calls automatically.

B

Set a vector directory number with a collect type variable.

C

Set a value variable and change the value assigned using a feature access code.

D

Set a trunk group and change the trunk number using a variable.

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4
Question

A call center where agents handle customers with account numbers Is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received. Which feature would you suggest when the call center offers a survey to the people who have called?

Options
A

VDN Return Destination

B

VDN Interflow

C

VDN Vectors

D

VDN Override

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5
Question

Which option describes a feature access code?

Options
A

any group of 1 to 4 digits which can include asterisk (') and pound (#) signs at the beginning

B

any group of 1 to 6 digits

C

any group of 1 to 4 digits where an "(asterisk) can appear anywhere

D

any group of digits and asterisks (*) or pound signs (#)

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