Avaya Aura Contact Center Implementation Exam (6210) - AVAYA Actual Exam Questions
Last updated on April 11, 2026
Avaya Aura® Contact Center (AACC) supports VMware® vSphere. VMware® vSphere allows multiple copies of the same operating system or several different operating systems to run as virtual machines on a large x86-based host hardware server. Which three statements regarding the AACC server types supported on an AML-based Avaya CS1000 when installed on a VMware® virtual machine are true? (Choose three.)
Voice and Multimedia Contact Server with Avaya Aura® Media Server
Multimedia Contact Server Only
Voice and Multimedia Contact Server without Avaya Aura® Media Server
Voice Contact Server Only
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Which two statements about scheduled backups are true? (Choose two.)
Contact Center stores up to seven backup files at each server location.
You can use this utility to back up operating system files.
The backup location must be a tape or optical drive.
You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.
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When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)
the Skillset the Email was sent to (skillset groups)
who the Email was sent from (sender groups)
when the Email was received (office hours)
what priority the Email was sent with (priority groups)
specific characters, words or phrases in the Email message (keywords)
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Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature. After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?
From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics
From Windows > Apps > Multimedia Dashboard > Web Statistics
From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics
From Windows > Administrative Tools > Services > Web Statistics
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When you installed the Contact Center software, a set of default or sample applications are installed. Which are two of the three default or sample applications? (Choose two.)
ContactFlow
Primary
Secondary
MultimediaFlow
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