Avaya Aura Experience Portal with POM Implementation and Maintenance Exam (3314) - AVAYA Actual Exam Questions
Last updated on April 11, 2026
What is the purpose of the Operational Database?
To work as a temporary database, creating a new table for each job to hold filtering and sort criteria changes, being applied dynamically
To add a new database to the current Schema, acting as default database in case of data inconsistency in the server database
To increase the number of concurrent users to POM for different jobs, using the same MPP resources, from either the primary or the auxiliary server
To Load Balance with the POM database, sharing campaign contacts and rules, and collecting real time information from the POM Monitor
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ICR Call Control Application (CCA) cancels an existing queued call and re-queues that call. Which two conditions would explain why the call was re-queued? (Choose two.)
Best Service Routing (BSR) Polling to Avaya Aura® Communication Manager (AACM) failed.
The ICR CCA received incomplete routing information from ICR Core.
There was a spike in the Estimated Wait Time (EWT).
The Queue Position increase was more than the configured Queue Position Spike Difference.
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In the “Generate UCID” field on the Application Launch Settings Advanced Parameters is set to “yes”, which three statements are true? (Choose three.)
For blind and supervised transfers (using CCXML tag), the MPP uses the same UCID as the call being transferred.
The MPP adds a two-digit application identifier to the UCID received from the CM.
For Bridge and Outcalls, MPP will generate a new UCID.
The UCID generated by the MPP overrides the CM UCID.
If the CM does not pass a UCID to Experience Portal, the MPP server generates a UCID.
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Which component of the Proactive Outreach Manager (POM) solution supports load balancing, even in a multi-server installation?
Campaign Manager
Rule Engine
Campaign Director
POM Database Server
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For Avaya Aura® Experience Portal (AAEP) systems that do not use the organization feature, what information is displayed on the Audit Log report?
A list of generated alarms
All actions performed by all users logged into the EPM
Debug information for a particular AAEP component
Information about all call-handling sessions for the AAEP system
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