Apple Service Fundamentals Exam (SVC-19) - Apple Actual Exam Questions
Last updated on April 11, 2026
If the battery inside an iPhone is dented, punctured, swollen, or otherwise damaged, which of the following is the proper next step to take?
Reassemble the iPhone and replace whole unit.
Reassemble the iPhone and return it to the customer.
Turn on the device and run it until the battery is below 50 percent charge, then replace the battery carefully.
Remove the battery carefully, then replace it.
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Which of the following features of iOS require an Apple ID to use?
Maps
Game Center
Siri
Split View
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Which of the following types of data are backed up to iCloud? (Choose two.)
Touch ID Settings
Device Settings
Messages
Apple Pay information and settings
iCloud Music Library
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Please refer to the following information to answer the questions on the right. Rachel is starting a repair on a three-year-old MacBook Pro. After opening the device, she takes some time to visually inspect the top case assembly with battery. After gaining agreement with the customer about repair time and cost, Rachel begins the replacement of the top case assembly with battery. If during the repair the battery cells begin to actively swell, how should Rachel respond?
Pour sand over the battery immediately.
Leave the room for fifteen minutes.
Carefully continue the repair while monitoring the battery.
Find a fire extinguisher and keep it nearby.
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Elizabeth would rather not answer phone calls using her iMac. Where in macOS can Elizabeth turn off iPhone Cellular Calls?
Turn off iPhone Cellular Calls in iCloud preferences.
Turn off iPhone Cellular Calls in System Preferences.
Turn off iPhone Cellular Calls in FaceTime preferences.
Turn off iPhone Cellular Calls in Messages preferences.
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