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Avaya Workforce Optimization Select Implementation and Support Exam (7765X) - AVAYA Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
66 Total Questions
1
Question
What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)
Select 2
Options
A They can click on the disagree button in the evaluation view mode.
B They can appeal the evaluation.
C They can decline the evaluation.
D They can escalate it with the superior.
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2
Question
Where can you create data partitioned Organization Unit types, and how many can be created?
Options
A AWFOS, 1
B Asset Management, 2
C System Configuration, 2
D Tenant Administration, 1
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3
Question
Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the Eastern Time zone and the supervisor is located in Mountain Time zone.

When supervisor views the particular agent interaction, in which time zone will the call start time be showing?
Options
A Pacific Time
B Mountain Time
C Eastern Time
D System Time
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4
Question
Which two are supported SMTP connection protocols? (Choose two.)
Select 2
Options
A SMTP
B POP3
C SMTPS
D IMAP
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5
Question
What are three ways to assign eLearning courses/quizzes? (Choose three.)
Select 3
Options
A Interaction playback
B Learn>Library
C Management
D Evaluation
E Coaching
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