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Avaya Aura Call Center Elite Support Exam (7492X) - AVAYA Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
83 Total Questions
1
Question
What are three advantages of the Avaya Customer Experience Virtualized environment? (Choose three.)
Select 3
Options
A Lowers operational expenses
B Enables businesses to scale rapidly
C Requires fewer servers
D Enables capital equipment expenditures
E Divides up resources among different locations
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2
Question
A customer wants to archive their log files using the Ttrace Log2Zip application

Which setting can they choose to archive their files?
Options
A The size of the log file and which files to archive
B The number of lines in the log and the commands
C The type of log file and the name
D The period of time, the name, and the files to be archived
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3
Question
The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even If they know the extension number.

Which two commands would provide information to isolate the problem? (Choose two.)
Select 2
Options
A List trace extension
B List trace vector
C Display events extension
D Display events vector
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4
Question
In a multi-site Best Services Routing (BSK) configuration, what is the purpose of the Status Poll vector?
Options
A The vector queues the call to the resource that is likely to provide the best service.
B The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).
C The vector is activated when the given remote server is the best available.
D The vector contacts the specified remote servers, and collects information from that remote server.
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5
Question
Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?
Options
A Status poll, Interflow, and 1st available
B Primary, Status poll, and Interflow
C Interflow, Outflow, and 1st Available
D Primary, Status poll, and Outflow
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