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Avaya Aura ContactCenter Implementation Exam (6210) - AVAYA Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
124 Total Questions
1
Question
Contact Center License Manager provides central control and administration of licensing for Avaya Aura® Contact Center (AACC). Before installing the AACC software, you must choose a license type and a licensing mechanism. The licensing options available to you depend on your Contact Center solution type (AML-based or SIP-enabled), and on the ordering process you use.

Which three license types does Contact Center License Manager support? (Choose three.)
Select 3
Options
A Corporate Enterprise
B Nodal Enterprise
C Campus Network Control Center
D Nodal Network Control Center
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2
Question
You have installed an Avaya Aura® Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura® Agent Desktop?
Options
A CCT
B CСMA
C CCMS
D ССММ
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3
Question
When a SIP INVITE message arrives at the Contact Center Manager Server (CCMS), CCMS matches the message with one of the configured Route Points URIs. CCMS then anchors the customer call to a port on which component?
Options
A Avaya Aura® Media Server
B Avaya Aura® Midsize Enterprise (ME)
C Avaya Aura® Communication Manager
D Call Pilot
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4
Question
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
Options
A Treatments given to the customer while waiting for the agent to reply in an existing chat session
B Treatments given to the agent while waiting for the customer to join the chat session
C Treatments given to the customer while waiting for the agent to join the chat session
D Treatments given to the customer while waiting for the agent to end the chat session
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5
Question
Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)
Select 3
Options
A The Outbound Message Handler
B The Rules Engine
C The Inbound Message Handler
D The Inbound Mail Handler
E Open Queue Engine
F The External Message Handler
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