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Avaya Aura ContactCenter Implementation Exam (6210) - AVAYA Exam Questions

Last updated on June 20, 2026

97% Exam Compliance
124 Total Questions
1
Question
When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected by default?
Options
A ADMIN
B Offline
C CCMS
D ССМА
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2
Question
Which three Operating Systems are supported for an Avaya Agent Desktop (AAD) client installation?
Select 3
Options
A Windows XP Professional SP2 or later
B Microsoft Windows 10 (32-bit and 64-bit)
C Microsoft Windows 7 (32-bit and 64-bit)
D Microsoft Windows 8.1 (32-bit and 64-bit)
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3
Question
A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid-range specifications for an Aura SIP – Voice and Multimedia Contact Server without Avaya Aura® Media Server (AAMS) server type.

What is the maximum number of logged in agents supported for this server type?
Options
A 100 Agents
B 200 Agents
C 300 Agents
D 500 Agents
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4
Question
Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura® Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customer facing Web Chat Application resides?

Exhibit
Options
A Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
B Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
C Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
D Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
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5
Question
You have installed an Avaya Aura® Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura® Agent Desktop?
Options
A CCT
B CСMA
C CCMS
D ССММ
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