Logo ExamsQA
Exit
Official Bank 0/159

Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (MB-910) - Microsoft Exam Questions

Last updated on August 18, 2026

97% Exam Compliance
159 Total Questions
1
Question
You work as a technician and receive your work assignments by using cases in Dynamics 365 Sales. You need to review the timeline for a case that you are managing. Which type of activity appears in the case timeline?
Options
A Project task
B Entitlement
C Task
D Work order
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

2
Question
You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations. You need to track information about electricians’ qualifications professional licenses, and certifications. Which attribute should you use?
Options
A Skills
B Rating values
C Roles
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

3
Question
A company uses Dynamics 365 Sales. DRAG DROP The company plans to use Dynamics 365 Sales Insights. You need to recommend features that meet the requirements. Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Exhibit
Reveal Only
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

4
Question
A company sells and services clothing washing machines and dryers. The company uses Dynamics 365 Field Service. You need to proactively monitor customer’s equipment to identify problems and maintenance needs. Which two Connected Field Service options can you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.
Options
A Dynamics 365 Remote Assist integration
B Azure IoT Central
C Dynamics 365 mobile app
D Azure IoT Hub
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

5
Question
HOTSPOT You are evaluating Dynamics 365 Sales as a potential replacement for your company's existing sales system. What is a lead? To answer, select the appropriate option in the answer area.
HOTSPOT
Discussion (0 comments)

to join the discussion

Community Discussion

No discussions yet. Be the first to ask!

Finish Practice?

Are you sure you want to finish? This will end your practice session.