Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (MB-910) - Microsoft Exam Questions

HOTSPOT A company provides roadside assistance for disabled automobiles. The company enacts a policy that specifies a 30-minute response time for all requests for assistance. You need to ensure that data about assistance crew response times is captured correctly.
For what type of object should you define details? To answer, select the appropriate option in the
answer area.

A company sells and services clothing washing machines and dryers. The company uses Dynamics 365 Field Service. You need to proactively monitor customer’s equipment to identify problems and maintenance needs. Which two Connected Field Service options can you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

HOTSPOT You are evaluating Dynamics 365 Sales as a potential replacement for your company's existing sales system. What is a lead? To answer, select the appropriate option in the answer area.

DRAG DROP A company implements Dynamics 365 Sales.

You need to recommend the features to implement that meet the following requirements: Display a landing page when a sales manager signs in that shows the pipeline, top leads, open opportunities, and won opportunities. Display an interactive list that allows sales representatives to see details for their accounts including the name, address, phone number, contact, and last contact date for the account. Allow sorting by any column. Which features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing. The company wants to ensure that they can implement key marketing features without requiring any customizations.

Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality? Each

correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.